Based in Wilmington, DE, I’m a Business Systems Analyst and UX specialist with 9+ years of experience in financial services. I started in business analysis and project management, leading enterprise initiatives at Barclays, Bank of America, and JPMorgan Chase, and realized the part I loved most was helping people get through complex systems with less friction. So I trained in UX/UI Design at Thinkful and brought those skills back into my analyst work.

Today at JPMorgan Chase, I work on partner-facing systems, where I introduced UX practices into operational work. That included designing the firm’s first user-focused Root Cause Analysis framework and dashboard, prototyping it in Figma, and running it through UAT. I like working where business needs and user needs meet.